VinaBos Company Limited ("VinaBos", "we") provides an account deletion feature and an account deletion request process for users of the VinaBos application.
This page explains how to request account deletion and how data is handled after an account is deleted. The full rules on the collection, use, storage and protection of personal data are set out in the VinaBos Privacy Policy.
1. How to request account deletion
Users may request account deletion through the Delete account feature provided in the VinaBos application.
Depending on the application version and the account type, users may be asked to complete an identity verification step or to confirm the deletion request before the account is processed.
If users cannot sign in or cannot submit an account deletion request through the application, they may contact VinaBos for assistance using the contact details at the bottom of this page.
VinaBos may request the information necessary to verify that the requester is the account holder or an authorized person before carrying out the request.
2. What happens when an account is deleted?
Once an account deletion request has been confirmed and processed, the account's access to VinaBos will be terminated and the personal data associated with the account will be handled in accordance with the Privacy Policy and applicable law.
Deleting a sign-in account does not mean that all data relating to the user is deleted immediately.
Certain data may continue to be retained where VinaBos, the landlord or the operator has an obligation or a lawful basis to retain it.
3. Data that may continue to be retained
Depending on the circumstances, certain information may need to continue to be retained, including data relating to:
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Lease contracts and the performance of those contracts;
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Invoices, payments, outstanding balances and related supporting documents;
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Information necessary for managing and fulfilling residence obligations;
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Complaints, disputes or outstanding obligations;
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System security and fraud prevention;
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Lawful requests from competent state authorities;
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Other data whose retention is required or permitted by law.
Data that continues to be retained will not be used for any new purpose that is inconsistent with the basis for its retention.
When the retention period expires or there is no longer a necessary basis for retention, the data will be deleted, anonymized or otherwise handled in an appropriate manner in accordance with the Privacy Policy and applicable law.
4. Tenants at other properties using the VinaBos software
For tenants at properties operated directly by VinaBos, VinaBos receives and handles requests to delete accounts and data within the scope of its own management.
For tenants at properties belonging to a landlord or another operator that uses the VinaBos software, deleting a VinaBos account does not automatically delete all rental records managed by that landlord or operator.
If a request concerns data in an operator's rental records, VinaBos may coordinate with, or forward the request to, the relevant party for handling in accordance with applicable law.
5. Accounts of landlords, operators and staff
Termination of the account of a landlord or operator using the software is carried out in accordance with the software service agreement and the VinaBos Terms of Use.
Upon termination of the service, software customers may export their data themselves using the feature provided or request VinaBos to assist with exporting the data within the agreed time period.
For accounts of staff or users granted access by a landlord/operator, termination or revocation of access may be carried out by the party managing the account or by VinaBos, to the extent consistent with their authority and applicable rules.
Termination of an account does not automatically result in the loss of data that VinaBos or the operator still has an obligation or a lawful basis to retain.
6. If you cannot delete your account yourself
If users cannot sign in, cannot find the account deletion feature, encounter an error while submitting the request, no longer have access to the information used to verify the account, or need assistance with data after account deletion, they may contact VinaBos for assistance.
VinaBos may carry out the necessary verification steps before processing the request in order to protect the account and prevent unauthorized deletion requests by other persons.
7. Privacy Policy
The deletion, retention, anonymization or other handling of personal data after an account is deleted is carried out in accordance with the VinaBos Privacy Policy and applicable Vietnamese law.
In the event of any discrepancy between the guidance on this page and the Privacy Policy regarding the processing of personal data, the Privacy Policy shall apply to personal data processing activities, to the extent consistent with applicable law.
8. Contact
VinaBos Company Limited
Tax code: 0123456789
Address: 1358/28/12 Quang Trung Street, An Hoi Tay Ward, Ho Chi Minh City, Vietnam
Email: info@vinabos.com
Phone: 0918 993 459